POLICIES

Refund & cancellation

Requests are assessed in the context of the relevant B2B agreement.

Eligibility

Cancellation or refund eligibility depends on the applicable contract and invoice, transaction status, goods or services involved, costs already incurred and applicable law. There is no universal refund entitlement created by this website.

How to request a review

Email maeda.muneo@aksionb2b.com with your company name, invoice or contract reference and the reason for your request. You may also contact us on +55 41 9 9958 0459. Do not include card credentials or sensitive identity documents.

Assessment and processing

We review the commercial documents and may request further information through an appropriate channel. If a refund is due, the method and timing depend on the agreement, applicable law and third-party provider processing status. Charges or non-recoverable costs are considered only where permitted by the agreement and law.

Your rights

Nothing in this policy limits mandatory legal rights. Transaction-specific terms remain subject to applicable law.